We understand that the most important aspect of customer service when it comes to property claims is cycle time. That is why we have developed our infrastructure and our processes over time to emphasize cycle time. We constantly monitor these metrics:
- Time to contact
- Inspect to close
- Total cycle time
We perform case reviews with each adjuster to review their performance versus Service Level Objectives and stress how delays in service negatively impact customer service.
Additionally, we train our adjusters and our staff on customer service each year at our conference. We understand that we are meeting your clients at a stressful time in their lives. Allcat is committed to serving them at their time of need.